The Tennis Hive is committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with Australian privacy laws.
Who we are
The Tennis Hive is operated by Curtis Kratzmann Group Pty Ltd, trading as The Tennis Hive and HiveSportsCo.
What personal information we collect
We may collect personal information including, but not limited to:
- Names of players, parents, and guardians
- Contact details such as email addresses, phone numbers, and postal addresses
- Dates of birth and ages (particularly for junior players)
- Emergency contact details
- Coaching, enrolment, attendance, and program information
- Payment and transaction details (processed via secure third-party providers)
- Information submitted through our website or online booking system
- Communications with us via email, phone, SMS, or online platforms
How we collect personal information
Personal information is collected when you:
- Enrol in coaching programs, lessons, or events
- Submit information through our website
- Use our online booking system, hivesports.podplay.app
- Make payments or manage your account
- Contact or communicate with us
How we use personal information
We use personal information to:
- Administer coaching programs, lessons, and events
- Manage bookings, enrolments, and payments
- Communicate with players and parents/guardians
- Ensure player safety and emergency preparedness
- Meet insurance, legal, and regulatory requirements
- Improve our services and customer experience
Online booking system
The Tennis Hive uses hivesports.podplay.app to manage online bookings, enrolments, and communications. Personal information entered into this system is used solely for the administration of our services. PodPlay may store data on secure servers and operates under its own privacy policy, which users are encouraged to review.
Disclosure of personal information
We do not sell or rent personal information. Personal information may be disclosed where reasonably necessary to:
- Service providers who assist with bookings, payments, communications, IT support, or administration
- Sporting organisations, insurers, or governing bodies where required
- Government or regulatory authorities as required by law
We take reasonable steps to ensure any third parties handle personal information securely and in accordance with privacy obligations.
Photos and videos
Photos and videos may be taken during coaching sessions, programs, or events for coaching, promotional, or marketing purposes. If you do not consent to the use of images or recordings, you must notify us in writing by emailing coaching@thetennishive.au.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely in electronic systems, and access is restricted to authorised personnel only.
Access and correction
You may request access to, or correction of, your personal information at any time by contacting us at admin@thetennishive.au. We will respond within a reasonable timeframe.
Changes to this policy
This Privacy Policy may be updated from time to time. Any changes will be published on our website, and the current version will always apply.
Contact us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at: admin@thetennishive.au
